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Terms and Conditions

Delivery policy:

Orders will be processed for delivery within 24 hours of payment being processed.

Orders will be dispatched on for delivery on the same business day if payment is received before 12pm, if payment is received after 12pm the order will be dispatched the next business day.

For standard delivery, orders will sent using a signed for service that has an estimated deliver time of business 2-3 days,

For next day delivery, orders will be sent using a 24 hours signed for service. Orders placed after 12pm will be dispatched on the next business day for next day delivery.

Xtar Direct UK do not take any responsibility for delays caused by disruption to postal services that are out of Xtar Direct UK control. Xtar Direct UK reserve the right to deliver your goods for up to 30 days after purchase.

If Xtar Direct UK are made aware of a delay then Xtar Direct UK will contact you and offer another option for delivery or a full refund.

We take responsibility for the goods until they have been received by you.

Cancelation and returns policy:

Cancelations: Xtar Direct UK offer a right to cancel policy from the date of purchase to 28 days after receiving the goods. Should the goods be delivered in more than one shipment your right to cancel is from when the last batch of the shipment is received.

Xtar Direct UK must be notified in writing of your request to cancel before the 28 days after receiving goods.

You can use the downloadable “Cancelation request form” under Support/Request forms

A full refund including the cost of postage to you and the cost of postage back to Xtar Direct UK if the reason for return is because of a manufacturing defect or the product was not described accurately

A full refund including postage cost to you will be given no matter what the reason for return is, if the product is returned in new condition or has no evidence of use. Xtar Direct UK reserve the right to give a partial refund for goods that show evidence of use.

Subject to the above, we will refund the purchase price of a returned product within fourteen days of receiving the returned product.

We recommend that all returns be sent a signed for service, so that a record of the return is available for you. We recommend that the service includes enough insurance to cover the cost of the goods being returned.

We will not issue refunds for any items lost or stolen in transit to us.

We will refund the postage cost incurred posting a defective product, incorrect product or a inaccurately described product when using a standard signed for delivery methos, we will not refund the postage costs of any express element of a courier service such as Royal Mail special delivery.

Warranty Terms

Our products have a 24 months warranty against manufacturing defects.

Any goods which are subject to a warranty claim should be returned to Xtar Direct UK for inspection.

Please notify us in writing, (email, letter or using the returns request form) and state the reason for the return.

Xtar Direct UK will repair or replace the defective product, should the product be discontinued Xtar Direct will replace with an equivalent or better than equivalent product.

The warranty does not cover accidental or deliberate damage, acts of god, damage caused by incorrect use, use outside of its parameters, has been modified in anyway, has been repaired by a none Xtar Direct UK engineer or a Xtar Direct UK nominated service engineer.

Xtar offer refundable return costs for manufacturing defects for up to 2 years but should the goods be received are found to be in working order we reserve the right not pay delivery costs for inbound or outbound goods.

9.4 Any products that have not failed due to manufacturing defect, will be repaired at the cost of the customer. Torch Direct Ltd reserve judgement on this and our decision is final.

9.5 We have a free returns address available for faulty items, however where we find that the item returned is working correctly we reserve the right to charge the customer all carriage costs involved (outbound and inbound) in the returns process. For this reason please ensure you have contacted us prior to returning the items, so we can properly advise.


Xtar Direct UK site a secured website and any information being transmitted from Xtar Direct UK is using SSL technology

Xtar Direct UK do not collect, store and have no access to customers credit or debit card details.

We use Sage Pay to collect and process transaction information’ we have provided the link below to their security policy

PCI Compliant obligations:

Detailed below is our obligations that we commit to for maintaining our PCI compliance certification


For your security and peace of mind, we will not supply your details to any organisation for marketing purposes.

We will store personal information such as name, address, telephone number, email address for the following reasons: delivery, returns, warranty claims. We will not send you any marketing material by post or email and we will not call you on telephone for marketing purposes unless you request to receive news of promotions and products by signing up to our news letter.

This website is a secured website and uses SSL technology

We use Sage Pay to collect and process transaction information, please refer to sage pays privacy policy using the link below when paying by credit or debit card

We use PayPal as an option for payment. If using PayPal please refer to PayPals privacy policy by using the link below

What cookie are, what they are used for

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.

Our cookies

The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:


The first two cookies contain information about the cart as a whole and helps WooCommerce know when the cart data changes. The final cookie (wp_woocommerce_session_) contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. No personal information is stored within these cookies.

Analytics cookies

We use Google Analytics to analyse the use of our website.

Our analytics service provider generates statistical and other information about website use by means of cookies.

The analytics cookies used by our website have the following names: _ga, _gat, __utma, __utmt, __utmb, __utmc, __utmz and __utmv

The information generated relating to our website is used to create reports about the use of our website.

Our analytics service provider’s privacy policy is available at:

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